Privacy Policy

1. Preamble & Commitment

NUT RUSH FOODS LLP ("Nut Rush", "We", "Us", "Our") is the owner of the website nutrush.co.in ("Website"). We are committed to protecting and respecting your privacy. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your information, in compliance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act (DPDPA), 2023.

By using our Website or initiating an order, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect ("Personal Information")

We do not automatically collect personally identifiable information from visitors on our Website. We collect Personal Information only when you voluntarily provide it to us to place an order via our designated WhatsApp channel. This information includes:

• Contact Information: Your full name and phone number.
• Delivery Information: Your complete shipping address, including postal code.
• Communication Data: Records of your conversations with us on WhatsApp for order fulfillment and customer support.

3. Purpose and Use of Your Information

We use the Personal Information we collect for the following specific and lawful purposes:

• To Fulfill Your Order: To process, confirm, and deliver the products you have purchased.
• To Communicate With You: To provide updates on your order status, respond to your inquiries, and offer customer support.
• To Comply with Legal Obligations: To maintain records as required by tax laws and other applicable regulations.

We do not use your Personal Information for marketing or promotional communications unless you have given us explicit consent to do so.

4. Disclosure of Information

We do not sell, rent, or trade your Personal Information to any third party for commercial purposes. We may disclose your information only in the following limited circumstances:

• Delivery Partners: We may share your name, address, and phone number with our delivery personnel or a third-party courier service solely for the purpose of delivering your order.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request by a law enforcement or government agency.

5. Data Security

We have implemented reasonable security practices to protect your Personal Information from unauthorized access, use, or disclosure. Communications for orders are conducted via WhatsApp, which utilizes end-to-end encryption. However, please be aware that no method of transmission over the internet is 100% secure.

6. Your Rights under the DPDPA

As per the Digital Personal Data Protection Act, 2023, you have certain rights regarding your data:

• Right to Access: You have the right to request a summary of the Personal Information we hold about you.
• Right to Correction: You have the right to correct any inaccurate or incomplete information.
• Right to Erasure: You may request the erasure of your personal data, subject to our legal obligations to retain certain information.

To exercise any of these rights, please contact our Grievance Officer.