Terms and Conditions
ELECTRONIC RECORD NOTICE
THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000 AND RULES THEREUNDER AS APPLICABLE. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.
1. Introduction & Acceptance
Welcome to Nut Rush. This website, nutrush.co.in (the "Website"), is owned and operated by NUT RUSH FOODS LLP ("Nut Rush", "We", "Us", "Our"), a company incorporated under the laws of India with its registered office at No.7, 4th floor, Jogupalya G, 5th Street, Ulsoor, Bangalore East, Bangalore Urban, Karnataka-560008.
By accessing, browsing, or otherwise using this Website, you ("You", "User") acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"), along with our Privacy Policy. If you do not agree to these Terms, you must not use or access this Website.
2. Eligibility
Use of the Website is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Act, including minors, un-discharged insolvents, etc., are not eligible to use the Website. If you are a minor (i.e., under the age of 18 years), you may use the Website only under the supervision of a parent or legal guardian.
3. Product Information & Allergen Disclaimer
We strive to provide accurate information about our products. Our energy bars are handcrafted with the following ingredients: Mazafati Dates, Almonds, Walnuts, Cashews, Natural Cocoa, Groundnuts, Oats, Sesame, and Himalayan Salt.
IMPORTANT ALLERGEN WARNING:
Our products contain NUTS (Almonds, Walnuts, Cashews, Groundnuts) and Sesame. They are prepared in a facility where these ingredients are prominently handled. We advise individuals with known allergies to nuts or sesame to refrain from consuming our products. Nut Rush Foods LLP is not responsible for any health issues arising from allergic reactions.
4. Ordering and Payment Process
To place an order, users are directed to contact us via our official WhatsApp number. The contract of sale is concluded directly between you and Nut Rush Foods LLP via this channel. All order details, final price (inclusive of taxes), payment instructions, and delivery confirmations will be managed through WhatsApp.
5. Shipping and Delivery Policy
Service Area: We currently deliver exclusively within Bengaluru, Karnataka. We reserve the right to expand or modify our delivery areas at any time.
Delivery Time: Estimated delivery timelines will be communicated to you at the time of order confirmation. While we strive to meet these timelines, delays may occur due to unforeseen circumstances.
6. Cancellation, Return, and Refund Policy
Your satisfaction is important to us. Our policy is as follows:
Cancellation:
An order can be cancelled only if the request is made via WhatsApp before the product has been dispatched for delivery.
Returns:
Given the perishable nature of our products, we do not accept returns. However, if you receive a product that is damaged, tampered with, or incorrect, you are eligible for a replacement or refund.
Refund Process:
To be eligible for a refund or replacement, you must notify us via email at nutrushfoods@gmail.com or on WhatsApp at +91 8310487942 within 24 hours of receiving your order. You must provide your order number and clear photographic evidence of the issue. Our team will review the case, and if the claim is verified, we will initiate a replacement or a full refund within 5-7 business days.
7. Intellectual Property Rights
NUT RUSH FOODS LLP is the sole owner and licensee of all intellectual property rights in the Website, and in the material published on it. This includes, but is not limited to, the brand name "Nut Rush", logos, designs, text, graphics, and images. These works are protected by copyright and trademark laws in India. You may not copy, reproduce, republish, or distribute any material from this Website without our prior written consent.
8. Limitation of Liability & Disclaimer of Warranties
This Website and all products are provided on an "as is" and "as available" basis without any representation or warranties, express or implied. Nut Rush Foods LLP does not warrant that the Website will be constantly available or that the information on this Website is complete, true, or accurate.
In no event shall Nut Rush Foods LLP be liable for any special, incidental, indirect, or consequential damages of any kind in connection with these Terms, even if the user has been informed in advance of the possibility of such damages.
9. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any legal action or proceeding arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka.
10. Grievance Redressal
In accordance with the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name: Nut Rush Grievance Officer
Email: nutrushfoods@gmail.com
Phone: +91 8310487942